Frequently Asked Questions

Everything you need to know about your Tapt experience.

What is the standard shipping time for electronics?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do Tapt products come with a warranty?

Yes, all our electronic devices come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions.

What is your return policy for opened items?

We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

How can I track my order status?

Once your order ships, you will receive an email containing a tracking number and a link to our real-time tracking portal.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Affirm.

Are your products compatible with international voltage standards?

Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support before use abroad.